Spotlight on Our Admissions Specialist:
We asked Kevin a few questions to get to know him better. We also asked him about the way he does his job. In doing so, we got some insight into why D’Amore Healthcare’s Golden Hour is so important to our personal and collective success.
Kevin lives in Foothill Ranch. He is married to his Significant Other, Sali. When he is not at work, you can find him at the gym, cooking, or watching movies with his wife.
His favorite books are Predictably Irrational and How to Win Friends and Influence People. If he could take a vacation today, he would go to Seattle, “I like the rain. I hear Seattle is beautiful.”
Q: D’Amore is not the easiest place to work! Why do you like working in mental health services?
Mental health services require a lot of patience and compassion to understand what our patients and their loved ones struggle with. I have the opportunity to advocate for those in need of help and believe that an act of kindness can forever change a person’s life. Our patients will only care how much we know once they know how much we care.
A lot of the people that come to D’Amore come with the intention to get better, many other facilities gave them something but not what we give. The tools to fly, the tools to put this into remission. I come here to treat people the way I want to be treated. It is my honor to do everything I can to help every patient and family get treatment that is specific to their needs.
Q: What motivates you to care about the details?
Safety is paramount, and it is our duty in admissions to ensure everyone at D’Amore is cared for and accounted for. We have to stay diligent when working with both our staff and our patients as it is a reflection of how we carry ourselves. The way we do anything is the way we do everything.
I want to show patients that I am paying attention. I am one human helping another human. I thrive on building connections.
Q: What does gracious redundancy mean to you? Does that impact your Golden Hour?
We all want to be recognized for our achievements and encouraged to be the best version of ourselves, and it is no different for our patients. Gracious Redundancy is reminding our patients that their smallest accomplishments will eventually turn into their biggest milestones. Golden Hour allows staff to measure the distance of our accomplishments as well, by remaining organized and on top of our tasks.
Before starting my Golden Hour, I look back on the previous day to ensure that we are up to date on tasks and information, as well as try to assist with any open loops. I am motivated to create a strong Golden Hour because attention to detail helps us work effectively as healthcare professionals and perform efficiently as a team.
Every task in Golden Hour is tailored to fit the needs of our patients. We need to work with our patients if we want our program to work for our patients. In order for our patients to succeed, we must exemplify this in our daily tasks with good initiative.